FREE SHIPPING ON ALL UK ORDERS OVER £30! Please note delivery times are extended due to COVID19
*Please allow 24 hours for order processing plus the shipping time. Peak times such as Black Friday/Cyber Monday and Boxing Day sales may experience a slightly delay in delivery times.
Expected delivery times:
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UK - Royal Mail 1st Class Tracked - Signature Required - 1-2 days delivery *Please allow 24 Hours for order processing plus the shipping time.
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EU - Standard Royal Mail, Untracked, 6-8 working days or Express via Parcelforce EUR48 Priority Business Service, 2 working days, tracked and signature required on delivery. *Please allow 24 Hours for order processing plus the shipping time.
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Rest of the world - Standard International Royal Mail, untracked 7 -10 working days or International Royal Mail tracked service 5 – 7 days tracked and signature required on delivery. *Please allow 24 Hours for order processing plus the shipping time.
DUTY & TAX
There are no duties on parcels to UK or EU. Customs or duty charges however may apply in various regions. Hotmilk cannot predict and is not responsible for any customs or duty charges that the recipient may incur. To confirm charges for your country/state/region please contact your local customs department.
ORDERS & SHIPPING
Help! I don't know what size to buy?
Hotmilk's informative Fit Quiz will help you with all your fitting questions. If you are unsure, please email our super helpful team and they'll talk you through the process support@hmcollective.com
How much will the shipping costs be?
We offer free shipping on all orders within the UK over £30. Shipping costs do vary from country to country and will be quoted at the time of checkout. Your shipping cost will depend on the destination we are sending the order to, please refer to Shipping for more information. Also please note we ship from the United Kingdom.
My Discount code wont work?
*Discount codes are not applicable on sales/promotions
From time to time we have fabulous sales or promotions the use of further discount codes are exempt for these sales. Your discount code will work again once the sale is over.
Where is my order? - COvid19 delays 5-7 working days
Delivery times vary depending on shipping option, please allow extra item for delivery due to COvid19. Peak times such as Black Friday/Cyber Monday and Boxing Day sales may experience a slightly longer delay in delivery times. If you are worried for any reason, please contact us, or you can always check the status on your order by logging in to Your Account
After placing an order you will receive a confirmation email, please check your spam box if you haven't seen it. If you place an order but never receive and email from us, please contact our at support@hmcollective.com
I have not received email confirmation of my order.
That is very strange and we feel terrible about that technical glitch. Please email us at support@hmcollective.com and we will give you all the information you need.
How can I track my order?
You can track your order only if you were supplied with a tracking code, all information about your order can be found in Your Account.
How long will it take for my order to arrive?
Due to Covid19 dispatch times are taking longer than our usual 24-48hrs, we will email as soon as your order is dispatched with your selected Postal Service. Delivery time will depend on the shipping option you selected at checkout. You can check the order status by logging in to your account.
Peak times such as Black Friday/Cyber Monday and Boxing Day sales may experience a slightly delay in delivery times.
DUTY & TAX
Will I be charged customs and import charges?
There are no customs or duty charges within the UK. Customs or duty charges may vary within other regions. Hotmilk cannot predict and is not responsible for any customs or duty charges that the recipient may incur. To confirm charges for your country/state/region please contact your local customs department.
RETURNS & EXCHANGES
How do I exchange an item?
If you need to return or exchange an item, simply visit our dedicated returns page https://uk.hotmilklingerie.com/a/returns and follow the simple instructions. If it is a fault, please email us at support@hmcollective.com . We offer FREE returns.
What is Hotmilk's return policy?
Hotmilk offers FREE 90 days return for a full refund or exchange. Please be mindful of the timeframe.
Due to hygiene reasons swimwear and knickers are unable to be returned unless the garment received was faulty. However all other full priced items are eligible for a full refund or exchange.
We ask that the garment has not been worn, all tags are attached and that you take care to protect the garment when posting. Any item(s) returned in any other condition will not be eligible for return..
Refunds will be issued by the same method as payment was received as long as the 90 day period is adhered to.
*In the unlikely event a garment is faulty, we have a generous 3 month policy for finding any faults, after that timeframe, it's considered wear and tear. Please email details and photos within 3 months to support@hmcollective.com.
Who pays for return shipping?
Hotmilk have a free UK shipping service set up so you can return for FREE :) For EU it is your responsibility to return it to our UK warehouse.
How long will it take for my return to be processed?
We aim to process your return within 4-5 business days of receiving it at our warehouse. You will be contacted by email to let you know this has happened.
Allowing for shipping you should receive your replacement item within ten working days of sending your return item. * please note in busier sales and holiday times this may take longer.
When does my gift voucher or store credit expiry?
Hotmilk gift vouchers and store credits normally expiry one year from date of purchase/issue.
Ok I'm ready to go shopping!
