Returns & Exchanges
Hotmilk's Returns Procedure:
Hotmilk has a generous 30 day returns policy giving you time to try on your garments to be sure of the fit.
WHAT CAN I RETURN?
Due to hygiene reasons swimwear, knickers and breast pads are unable to be returned unless the garment received was faulty. However all other full priced items are eligible for a refund or exchange. *Please note a one off £4 fee will be deducted from any full order that is returned for a refund to cover administration and handling costs that Hotmilk has incurred (BabyShow orders are excluded from this). This is per order, not per item and is not on exchanges. We ask that the garment has not been worn, all tags are attached and that you take care to protect the garment when posting. Any item(s) returned in any other condition will not be eligible for return. NB: Sale and Clearance items are eligible for an exchange or credit note only.
WHO PAYS FOR SHIPPING?
In most cases the initial cost of return shipping to Hotmilk is not refundable. However, exchange items will be shipped to you free of charge.
If you have any further questions please visit our Customer Support page.
If the garment you received was either incorrect or has a fault then you don't need to fill in the returns form below. Instead simply photograph the fault (if any) and email us at firstname.lastname@example.org with your order number and we will communicate further with you directly from there. In this case Hotmilk will cover all return shipping costs where applicable.
HOW LONG WILL IT TAKE?
All refunds will be processed as soon as the returned item has been received by Hotmilk. We aim to process all return request as quickly as possible and you should expect to receive an exchange within ten working days after posting it back to us and in many cases you will receive a credit or refund more quickly. This time period includes the transit time for us to receive your return, the time it takes us to process your return once we receive it, and the time it takes to resend your exchange product or for your bank to process your refund request.
First of all you will need your order number and the email address that you placed the order with. Enter them in the boxes below and click on the Lookup button to look up your order and open the returns tool. Once you have lodged your return please send your return items/s to the address below.
For an exchange* please remember to let us know the product style and size you would like to receive in the box called Customer Notes.
*Please note your requested exchange size can not be held for you and may sell out before your return reaches us.
PLEASE SEND YOUR RETURN TO:
Hotmilk Ltd - Returns
c/o Hallmark Consumer Services
PO Box 18
Leicestershire, LE13 1FF