Returns & Exchanges

If you don’t absolutely love your latest Hotmilk purchase, we have a generous 30 days return policy for exchanges and 14 days for refunds*.  Simply fill out the returns form below:

Hotmilk Offers: 

- Easy Exchanges
- Store credit refunds
- £4 one off admin fee for credit card refunds (babyshow orders are not charged)

Top Tip: Take our fit quiz or email us to work out what size you need!

* excludes clearance items

To make an exchange, follow these 2 simple steps...

STEP 1: Fill out the returns form below
STEP 2: Return to this address with your returns number

Hotmilk Ltd - Returns
c/o Hallmark Consumer Services
PO Box 18
Leicestershire, LE13 1FF

*Due to hygiene reasons swimwear, knickers and breast pads are unable to be returned or exchanged.

*Sale/Clearance items are not refundable, valid for exchange / store credit only.

Garments must be in the original condition with swing tags attached and unworn.

*In the unlikely event a garment is faulty, please email details and photos in the first instance to


For an exchange* please remember to let us know the product style and size you would like to receive in the box called Customer Notes.  *Please note your requested exchange size can not be held for you and may sell out before your return reaches us.