ready to make an exchange or return?

Quick and easy Exchanges

Let's get you in the perfect fit!

45 Day exchange, refunds & store credit.

Choose store credit for bonus $$$

Discounts

Will be honoured for like-for-like exchanges

EXCHANGE AND STORE CREDIT POLICY

You have 45 days, from the date of your order, to decide whether your garments are right for you. Within 45 days you can exchange your items 'like for like' to ensure you get the right size.

Alternatively, to change to different style or colour choose store credit. By selecting store credit, you will receive £2.99 extra on your return. Store credits are valid for 1 year, exclusive of the shipping fees, if applicable.

Items must be unworn and tags attached. Don’t forget to contact us if you’re unsure on what to re-order.

Bras and sleepwear are available for exchange. Exchanges are 'like for like' only.

Alternatively, to change to different style or colour choose store credit. By selecting store credit, you will receive £2.99 extra on your return. Store credits are valid for 1 year, exclusive of the shipping fees, if applicable.

Garments must be in the original condition with swing tags attached, unwashed and unworn. Items will not be accepted back stained or marked. Please take care to not crush contour/padded cups into small packages. These will not be accepted if cups are creased due to insufficient packaging.

Due to hygiene reasons briefs, swimwear and breast pads are unable to be returned. (Unless they were a free gift with purchase in which instance they must be returned with the product purchased. This includes free knickers and/or breast pads)

By selecting store credit, you will receive £2.99 extra on your return

We will send you an email to notify you that we have received and inspected your returned item/s. Please allow up to 14 days for return and processing (often
tracking will state DELIVERED, this may be to the central sorting facility before arriving to us). Once approved, your exchange, store credit, or refund will be processed, and an email sent to confirm.

*Peak holiday or sales times may experience a slight delay in processing
times.

We have no time for ill-fitting lingerie, and neither should you. We want you wearing the right bra and feeling fabulous. If the size isn't quite right, send it back to us within 45 days so we can get you sorted ASAP.

UK Customers
We are happy to offer you free UK return shipping for "like for like" exchanges and store credits. You can exchange your items 'like for like' to ensure you get the right size.

Alternatively, to change to a different style or colour choose store credit. By selecting store credit, you will receive £2.99 extra on your return. Store credits are valid for 1 year, exclusive of the shipping fees, if applicable.

Non-UK customers:
We regret that we are unable to offer you free shipping at this point.

ALL RETURNS MUST BE LOGGED Please follow the link below to log your return: Hotmilk Returns Portal,

UK customers to return your item(s) to us, please download the return label in the Hotmilk Return Portal.

Tip: If you don't have access to a printer you can simply take the QR code generated by your return to your nearest Post Office or Royal Mail Customer Service Point and they will print the shipping label for you!

Non-UK customers please send your return item(s) to:

(YOUR NAME AND ORDER NUMBER)
Hotmilk Returns,
c/o Torque
Standbridge Lane
Kettlethorpe
Wakefield WF2 7YY
United Kingdom

As always, if you need any assistance simply email us we're here to help.

Yes, Clearpay orders can be exchanged using the returns portal, however the refund will exclude any Clearpay fees.

Faulty garments

Hotmilk Collective products have a comprehensive three-month manufactures warranty from the original date of purchase. Issues incurred after this period are deemed as fair wear and tear. If you believe your item has a manufacturer fault and is inside the warranty period, please get in touch, and we will review your claim. If you have been sent the wrong item, we will issue you a replacement at no cost. In your communication, include your order number, a detailed description of the fault and a photo. 

RETURNS & EXCHANGES ON PROMOTIONAL PURCHASES

If the size isn't quite right, send it back to us within 45 days so we can get you sorted ASAP.

UK Customers
Exchanges: Exchanges are free for like-for like items. You may change the size to get the fit right, however, the exchange item must be the same colour and style.

All refunds will have a returns shipping fee of £4.99 deducted from your refund, regardless of if it is mixed with an exchange, however we will send out the new exchange at no extra charge. We will also provide a returns label for easy returning so no need to pay any more upfront costs.

Non-UK customers:
We regret that we are unable to offer you free shipping at this point.

Refunds: If you would like a refund on your total order, this will be processed at the price you paid during the promotion. This only applies to refunds for the entire order. 

Partial refunds: The BOGO50% off is void for partial refunds. If the cheapest item of the two is returned, a refund will be issued at the price paid during the promotion. If the most expensive item out of the two is returned, this will be refunded at full price, minus 25% off.

Returning for a refund

You have 45 days, from the date of your purchase, to decide whether your garments are right for you. Items must be unworn and with tags still attached.

UK Customers
We are happy to offer you free UK return shipping for "like for like" exchanges and store credits. You can exchange your items 'like for like' to ensure you get the right size.

Alternatively, to change to a different style or colour choose store credit. By selecting store credit, you will receive £2.99 extra on your return. Store credits are valid for 1 year, exclusive of the shipping fees, if applicable.

All refunds will have a returns shipping fee of £4.99 deducted from your refund, regardless of if it is mixed with an exchange, however we will send out the new exchange at no extra charge. We will also provide a returns label for easy returning so no need to pay any more upfront costs.

Non-UK customers:
We regret that we are unable to offer you free shipping at this point.

ALL RETURNS MUST BE LOGGED Please follow the link below to log your return:

Hotmilk Returns Portal,

UK customers to return your item(s) to us, please download the return label in the Hotmilk Return Portal.

Tip: If you don't have access to a printer you can simply take the QR code generated by your return to your nearest Post Office or Royal Mail Customer Service Point and they will print the free shipping label for you!

Non-UK customers please send your return item(s) to:

(YOUR NAME AND ORDER NUMBER)
Hotmilk Returns,
c/o Torque
Standbridge Lane
Kettlethorpe
Wakefield WF2 7YY
United Kingdom

Remember to write your name and order number on the outside of package also so we can identify it quickly.

As always, if you need any assistance simply email us we're here to help.

Bras and sleepwear are available for return. Garments must be in the original condition with swing tags attached, unwashed and unworn. Items will not be accepted back stained or marked. Please take care to not crush contour/padded cups into small packages. These will not be accepted if cups are creased due to insufficient packaging.

Any gift with purchase items must be returned if you are returning the garments.

Due to hygiene reasons briefs, swimwear and breast pads are unable to be returned. (Unless they were a free gift with purchase in which instance they must be returned with the product purchased. This includes free knickers and/or breast pads).

Yes, Clearpay orders can be refunded using the returns portal, however the refund will exclude any Clearpay fees.

ALL RETURNS MUST BE LOGGED Please follow the link below to log your return:

Hotmilk Returns Portal

UK customers to return your item(s) to us, please download the return label in the Hotmilk Return Portal.

Tip: If you don't have access to a printer you can simply take the QR code generated by your return to your nearest Post Office or Royal Mail Customer Service Point and they will print the free shipping label for you!

Non-UK customers please send your return item(s) to:

(YOUR NAME AND ORDER NUMBER)
Hotmilk Returns,
c/o Torque
Standbridge Lane
Kettlethorpe
Wakefield WF2 7YY
United Kingdom

As always, if you need any assistance simply email us we're here to help.

We will send you an email to notify you that we have received and inspected your returned item/s. Please allow up to 14 days for return and processing (often
tracking will state DELIVERED, this may be to the central sorting facility before arriving to us). Once approved, your refund will be processed, and an email sent to confirm.

*Peak holiday or sales times may experience a slight delay in processing
times.