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Exchanges

If you haven't managed to get the right size, don't panic, we're here to help!  Email us if you need any help with your exchange or store credit on support@hmcollective.com.   Simply fill out the returns form below. 
Hotmilk Offers: 
- Easy Exchanges within 30 days
- Store credit within 30 days
- Refunds within 14 days only + £4 warehouse admin/freight
Top Tip: Take our fit quiz or email us to work out what size you need!
* excludes sale items
To make an exchange, follow these 2 simple steps...
STEP 1: Fill out the returns form below
STEP 2: Return to this address with your returns number
HM Collective - Returns
c/o Hallmark Consumer Services
PO Box 18
MELTON MOWBRAY
Leicestershire, LE13 1FF
UK
Due to hygiene reasons swimwear, knickers and breast pads are unable to be returned or exchanged. However Free gift with purchase must be returned if requesting a refund (this includes free knickers or breastpads)
Sale/Clearance items are not refundable, valid for exchange / store credit only.
Garments must be in the original condition with swing tags attached and unworn.
*In the unlikely event a garment is faulty, we have a generous 3 month policy for finding any faults, after that timeframe, it's considered wear and tear. Please email details and photos within 3 months to support@hmcollective.com.